General advice
Universal Credit - help to claim
Our Help to Claim advisers are here to assist you with the early stages of your Universal Credit claim. You can reach them by phone, online chat, or in person.
They can help you:
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Determine if you qualify for Universal Credit
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Fill out the Universal Credit application
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Prepare for your first Jobcentre appointment
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Check that your first payment is correct
If you’re starting a new Universal Credit claim, visit our website or call our Help to Claim service at Freephone 0800 144 8444.
Help with eVisa
Do you need an eVisa (electronic Visa) and are your unsure how to get one? Has your BRP (Biometric Residence Permit) or BRC (Biometric Residence Card) expired recently? The UK government has replaced physical immigration documents such as BRPs or vignettes visa stickers with eVisas. We can help you apply for an eVisa or fix problems with your eVisa if you already have one. Please contact us via email or come to one of our outreach locations for advice.
Trussell Trust Foodbank
We know the rise in energy costs and increased cost of living is making life harder for everyone. Talk to your local Trussell Trust foodbank in Abingdon, Banbury, Bicester and Witney. They will then refer you to our expert advisers or talk to us directly.
Whether you need debt, benefits, housing or employment advice, our advisors will give you comprehensive and confidential, free advice and support. Your details will be confidential.
Talk to your Foodbank or if you are struggling, get in touch on 01865 670569 (landline and mobile phone calls may cost depending on your phone tariff) or email trusselltrust@caoxfordshire.org.uk
This free advice is thanks to the partnership between The Trussell Trust and Citizens Advice North, South and West Oxfordshire. As a result of this partnership, we were recently able to help a couple who had fallen into debt due to benefits changes. They were struggling to afford the essentials and relying on foodbank support. Thanks to the support provided by this Financial Inclusion Project, they are now able to meet their essential costs. They are very grateful for the support that they have received from both the food bank and advice service, and are preparing themselves in advance for the increased energy costs during the winter months to come.
